Legal

Privacy Policy

Effective Date: July 7, 2026

Welcome to Zeloyi ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our self-serve AI chatbot platform (the "Service").

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data automatically gathered when you interact with our platform.

A. Account & Billing Information

To provide you with the Service, we collect:

  • Account Details: Name, email address, and authentication credentials when you sign up for an account.
  • Billing Information: Payment details, billing address, and subscription plan choices (Zeloyi Key or BYOK). Note: Payment processing is handled by secure third-party payment providers; we do not store full credit card numbers.

B. Customer Data & Knowledge Base

Because our platform is designed to train AI on your specific business content, we store the data you upload to configure your chatbot:

  • Training Materials: PDFs, text, URLs, FAQs, and other documents you upload to train your bot.
  • Bot Configuration: Custom bot personality settings, prompt instructions, and aesthetic preferences.

C. End-User Interaction Data

When your customers interact with the Zeloyi chatbot deployed on your website (or via WhatsApp), we process:

  • Conversation Logs:Chat histories, queries, and bot responses to provide you with the "Chart Analytics" feature.
  • Lead Capture Data:Names, emails, phone numbers, or other information your chatbot collects from your end-users via the "Lead Capture Form" feature.
  • Integration Data: Data passed between Zeloyi and your integrated platforms (e.g., Next.js, React, WordPress, WhatsApp).

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide and Maintain the Service: Deploying your chatbot, managing your knowledge base, and processing queries in real-time.
  • Analytics and Performance: Generating chart analytics to help you spot gaps and monitor bot performance.
  • Account Management: Processing your 14-day free trial, monthly/yearly billing, and providing email or WhatsApp customer support.
  • Platform Improvement: Analyzing aggregated, anonymized usage data to optimize our infrastructure and lower costs.

3. Third-Party Integrations & AI Providers

Zeloyi acts as a bridge between your data and Large Language Models (LLMs). Depending on your chosen plan, data is shared with third parties:

  • AI Providers (OpenAI & Anthropic):If you use our "Bring Your Own AI" (BYOK) plan or our standard "Zeloyi Key" plan, user queries and relevant context from your knowledge base are transmitted to AI providers (like OpenAI or Anthropic) to generate responses. We strongly advise reviewing their respective privacy policies regarding data retention and model training.
  • Third-Party Platforms: If you connect Zeloyi to external platforms (e.g., WhatsApp, WordPress), data will flow through these services in accordance with their privacy policies.

4. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to protect your personal information and your uploaded knowledge base.

Data Retention: We retain your account data and chatbot analytics for as long as your account is active. If you cancel your service, we will delete or anonymize your proprietary training data and chat logs in accordance with our data retention schedule, unless legally required to retain it.

5. Your Data Rights

Depending on your location, you (and your end-users) may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request Deletion of your account, training data, and chat logs.
  • Export your data in a portable format.

*If you are using Zeloyi to collect data from your own customers (e.g., via Lead Capture), you are the "Data Controller" and Zeloyi is the "Data Processor." You are responsible for ensuring your users consent to this data collection.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our platform (such as new integrations or features). We will notify you of any material changes by updating the "Effective Date" at the top of this page or by sending an email notification.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

  • Contact Page:zeloyi.com/contact
  • Support:Available via Email and WhatsApp (depending on your subscription tier).